Front Office Professional

Join Mustika Ratu, a leading name in Indonesia's hospitality and beauty industry, as a Front Office Professional in our Tanah Abang, Jakarta Raya location. As the first point of contact for our esteemed guests, you will play a pivotal role in creating a warm, welcoming atmosphere that sets the tone for their entire experience. In this dynamic role, you'll be responsible for managing guest check-ins and check-outs, handling reservations, and ensuring seamless communication between our guests and various departments.

Mustika Ratu is renowned for its commitment to excellence and innovation in the hospitality sector. Our Tanah Abang location is a vibrant hub where we strive to provide exceptional service and a memorable experience for every guest. As a Front Office Professional, you'll have the opportunity to work in a fast-paced environment, utilizing industry-leading tools such as PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations and enhance guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently, ensuring a smooth and seamless process.
• Handle and confirm reservations, and address any guest inquiries or concerns promptly.
• Coordinate with various departments to ensure that guest requests and needs are met.
• Utilize PMS and CRM software to maintain accurate guest records and streamline communication.
• Assist in maintaining the front office area, including reception desks, lobbies, and waiting areas.
• Maintain a high level of professionalism and courtesy in all interactions with guests.
• Stay updated on industry trends and best practices to continuously improve service quality.
• Participate in team meetings and training sessions to enhance professional development.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or hospitality role, preferably in a 4-5 star hotel or similar establishment.
• Proficient in using PMS and CRM software, such as Opera, Sabre, or similar systems.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with the ability to manage guest records and reservations accurately.
• Fluent in both English and Indonesian, with excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional appearance and demeanor, with a commitment to providing exceptional guest service.
• Knowledge of local regulations and industry standards, and a willingness to learn and adapt to new challenges.

🛠️ Keahlian

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