Experienced Ticketing Staff - Travel Industry

Join Bet Obaja International, a leading name in the travel and hospitality sector, as we seek a dedicated Ticketing Staff to enhance our team in Jakarta. This role is perfect for professionals with a passion for travel and exceptional customer service skills. You will be the face of our company, handling customer inquiries, booking tickets, and ensuring a seamless travel experience for our clients. With a commitment to excellence and a customer-centric approach, this position offers a unique opportunity to grow within a dynamic and innovative organization.

As an Experienced Ticketing Staff at Bet Obaja International, you will be responsible for managing all aspects of ticketing operations, from booking to customer service. You will work closely with our sales team to ensure that all bookings are accurate and that our customers receive the best possible service. This role requires a thorough understanding of travel industry practices and a knack for problem-solving. You will also have the chance to develop your skills in a supportive and collaborative environment.

Bet Obaja International is not just a company; it's a journey. We are dedicated to providing exceptional travel experiences and are always looking for talented individuals to join our team. If you are passionate about travel and have a flair for customer service, we invite you to be a part of our story.

📋 Tanggung Jawab Pekerjaan

• Manage and process travel bookings and ticket reservations using our in-house system and third-party platforms like Sabre, Amadeus, or Galileo.
• Provide excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinate with sales and operations teams to ensure accurate and timely ticket issuance.
• Maintain accurate records of all bookings and transactions.
• Stay updated with the latest travel industry trends and regulations.
• Assist in training new staff on ticketing procedures and customer service best practices.
• Contribute to team meetings and brainstorming sessions to improve ticketing processes.
• Participate in company events and promotional activities to enhance our brand image.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in ticketing or customer service roles within the travel industry.
• Proven experience with travel booking systems such as Sabre, Amadeus, or Galileo.
• Excellent knowledge of travel regulations, policies, and procedures.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Bachelor's degree in Travel and Tourism, Hospitality Management, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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