Customer Service Associate - Premium Healthcare Support

Join Medicare Plus as a Customer Service Associate and become the trusted voice of our premium healthcare services in Bali. In this dynamic role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries, concerns, and requests are handled with the highest level of professionalism and care. As part of our dedicated team in Canggu, you will play a crucial role in maintaining our reputation for excellence in customer service.

Our team at Medicare Plus is committed to providing top-tier healthcare support, and we are looking for a passionate and detail-oriented individual to join us. In this role, you will handle a variety of tasks, from managing patient inquiries to coordinating appointments and ensuring smooth communication between our clients and healthcare providers. With Medicare Plus, you will have the opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and in-person inquiries from clients with a focus on resolving issues promptly and professionally.
• Coordinate appointments and schedule follow-ups with healthcare providers to ensure timely and efficient service.
• Assist in managing our customer relationship management (CRM) system, including Salesforce, to track client interactions and maintain accurate records.
• Provide excellent customer service by addressing client concerns and ensuring their satisfaction with our services.
• Stay informed about our healthcare services and policies to provide accurate and helpful information to clients.
• Collaborate with the healthcare team to ensure seamless communication and coordination between clients and providers.
• Contribute to our continuous improvement initiatives by identifying areas for enhancement in customer service processes.
• Adhere to our company policies and procedures, including confidentiality and data protection guidelines.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
• Proficiency in using CRM systems, such as Salesforce, is a plus.
• Familiarity with healthcare terminology and practices is beneficial.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for providing exceptional customer service and a commitment to our mission of delivering premium healthcare support.

🛠️ Keahlian

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